Refund Policy

Overview

We aim to provide a clear and fair refund process for all users. This Refund Policy explains the conditions under which refunds may or may not be issued. By using our services, you agree to these terms.

No Partial Refunds for Active Billing Periods

Once a billing cycle has begun, payments for that period are non-refundable.This includes:

1. Monthly or yearly subscription fees
2. Add-on purchases tied to the active billing cycle

Users may cancel their subscription at any time, but cancellation will take effect at the end of the current billing period, with no partial refunds provided.

Exceptions for System Malfunction

Refunds may be issued only in cases of verified platform malfunction that prevents you from using the service as intended.

1. The malfunction must be caused by our system, not by user devices or networks
2. The issue must be confirmed by our support team
3. Refund eligibility will be evaluated on a case-by-case basis

If approved, a full or partial refund may be granted depending on the severity and duration of the outage.

Data Security and Retention

We use appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Data is retained only for as long as necessary to fulfill diagnostic, security, or reporting purposes and is securely deleted afterward.

Contact for Refund Requests

You have the right toIf you believe you qualify for a refund based on the conditions above, please contact our support team. Provide relevant details such as::

1. Your account information
2. Payment reference or invoice
3. Description of the issue